Frequently Asked Questions
My order status has not changed, what do I do?
We update order statuses everyday with the exception of Sunday when orders can’t actually ship. If your order still shows “processing,” don’t be worried we will update it to shipped with tracking information as soon as the item ships.
When will my order ship?
Generally most products ship next day with the exception of a few brands and product types. Make to order, pre-assembled, pre-built headlights are make to order based on your specifications selected during checkout typically these ship in 2-4 weeks. Klearz side markers and lenses sometimes are stocked but most cases are also make to order and ship within 10-14 days direct from the manufacturer. 3GCustomz are also make to order products and are made in batches, these typically ship in 1 week. We update order statuses daily, so check back to see if your order has gone from processing to shipped or view your email for tracking information. For all other terms and conditions please visit here.
Do you guys install lights, headlight components or accessory lighting?
Yes we do! We offer both mail in service and local installs. Please fill out the form below and be as detailed as possible with your vehicles year, make and model and the parts you would like installed. We will get back to you with as accurate as quote as possible.
Looking for a custom build? Are their products you are looking for but don’t see on our website? Need an automotive lighting install?
Shoot us a message and we will get back to you within 24-48 hours.
Note: if you are inquiring about the status of your order, please note we generally do not change the status of an order until it has shipped. Please read the FAQ’s above for other common questions.
